Terms of service

Our personal data protection policy aims to build a relationship of trust between you and our services, so we can offer you a positive experience with complete transparency.

This policy allows us to take your needs into account and meet your expectations.

To honor your trust, Fennko guarantees first and foremost respect for your personal data and the confidentiality of our customers (hereinafter, “Your Data”).

In complete transparency, and to ensure your safe use of our Fennko website in all its available versions and related applications (hereinafter, the “tryfennko.com” website), we explain how we process your data, so that our services always respect your rights. This is how we protect the security, confidentiality, and integrity of your privacy and your data across all our platforms.

We and our policy guarantee that every necessary precaution is taken to protect all of your data against disclosure, loss, or alteration. That is why we provide you with all the information you need to easily understand how we process your data. This data will be kept only as long as necessary for its intended management and processing. Of course, you may access and modify your data at any time.

To this end, we strive to take all necessary measures to comply with applicable data protection laws.

Through this personal data protection policy, Fennko therefore commits to respecting the essential principles of applicable personal data protection regulations: we inform you of the existence and conditions of the processing we carry out (section 3) and of the rights you have regarding your data, which we ourselves apply (section 6). We also provide information about any transfers to another country or to other recipients, as well as how long the data collected is kept (section 5) and our security measures (section 9).

2. WHO ARE YOU?

When we say “you” in this Personal Data Protection Policy, it is simply because it relates directly to you and concerns you as a Fennko customer: whether you placed an order on the Fennko website, created a customer account without ordering any products or services, or browsed the Fennko website as a visitor without creating a customer account or placing an order.

3. WHY DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the Fennko website, which uses cookies, if you create a customer account on the Fennko website, if you order any of our products or services, or if you have agreed to subscribe to our newsletters (SMS, emails).

We use your personal data to make your browsing on the Fennko website smoother and to offer you a more personalized experience. This allows us to better process your orders, prevent fraud, issue any necessary refunds, and manage your reviews.

3.2. Your browsing on the Fennko website

To allow you to browse the Fennko website, we process your data on the basis of your consent.

3.3. Processing your orders

We use your data to fulfill and process your orders.

We use it to manage our customer relationship (including through social media), our after-sales and remote sales service, our marketing and business outreach activities for the Fennko website, as well as order management, delivery, and shipping.

The legal basis for processing this data is the performance of the contract between both parties (you and us). Depending on the case, the legal basis for marketing and business outreach activities is your consent or our legitimate interest.

3.4. Customer reviews

To share your reviews with our customers and visitors, and to allow you to leave your review on the Fennko website, we use your data on the basis of your consent or our legitimate interest.

3.5. Payment collection and fraud prevention

We use your data to collect payments and fight fraud. This also allows us to ensure that payments are secure.

The legal bases for this processing are the performance of the contract between both parties and the legitimate interest of Fennko, as the data controller.

3.6. Advertising and promotional activities

Your data may be used to grow our base of customers and prospects, manage business statistics and advertising campaign studies, and organize our contests, giveaways, or any other promotional activity.

The legal bases for this processing are the user’s consent or Fennko’s legitimate interest.

4. WHERE DOES YOUR DATA GO?

Your data is shared with several internal departments at Fennko.

It is not sent to third parties, except in the situations listed below:

To process your orders, your personal data may be shared with various providers specializing in banking transactions, customer service, after-sales service, shipping, IT development, website administration, or the provision of warranties or insurance.

Your data may also be shared with providers such as payment and transaction centers, call centers for business process or customer experience management, or, in the case of reviews, with a provider that collects and processes customer reviews.

5. DATA RETENTION

The data Fennko collects is kept only for as long as necessary to carry out the operations described in section 3 of our personal data policy.

For prospects, data is kept for 3 years from the customer’s last contact.

For our orders, your data will be kept as long as necessary to manage the customer relationship and meet our legal, accounting, and tax obligations.

Payment data is kept only as long as necessary to complete the transaction, in accordance with applicable security standards.

Cookies, their use, and their duration are described in section 7 of our policy.

6. EXERCISING YOUR RIGHTS

6.1. You have the right to request access to, modification of, and correction of Your Data.

6.2. You have the right to request that the processing of Your Data be restricted, in particular when you dispute the accuracy of your personal data, when you believe its use is unlawful, or when you wish to keep it to establish, exercise, or defend your rights.

6.3. You have the right to request the deletion of Your Data.

If you request the deletion of your personal data, Fennko may still keep it for as long as necessary to meet its legal, accounting, and tax obligations.

6.4. You have the right to object to the processing of your data for business outreach purposes.

For email outreach, you can unsubscribe from our newsletters by clicking the “unsubscribe” link included in every newsletter, or by contacting us directly through the contact page of the Fennko website.

For SMS outreach, you can unsubscribe at any time by following the instructions in the message (for example, by replying “STOP”), or by contacting us through the contact page of the Fennko website.

6.5. You have the right to request the portability of Your Data.

6.6. You have the right to withdraw your consent for any processing based on it.

Important note: if you choose to withdraw your consent, this will not affect the lawfulness of any use made before you withdrew it.

6.7. You have the right to file a complaint with the data protection authority in your country of residence.

To exercise your rights, send your request to Fennko by email at support@tryfennko.com. We are committed to replying to you as quickly as possible.

7. COOKIES

7.1. What is a cookie?

When you browse a website such as Fennko’s, it may, depending on your choices, store a text file on your device (computer, cell phone, or tablet) through your browser.

This text file is called a COOKIE. During its period of validity or storage, the cookie allows the website to recognize your device when you visit again.

Only the party that issues a cookie can read or modify the information it contains.

7.2. What are cookies used for at Fennko?

Cookies can be grouped into different categories. Some are issued directly by Fennko and its providers, while others sometimes come from outside companies.

7.2.1. Cookies issued by Fennko and its providers

7.2.1.1. “Essential” cookies

“Essential” cookies are required to access our website; for example, they make it possible to place an order.

Without them, you could have trouble browsing the website and would not be able to place your order.

“Essential” cookies also allow Fennko to track its own activity. They may be installed on your device by Fennko or by its providers.

7.2.1.2. “Analytics and personalization” cookies

“Analytics and personalization” cookies are not required. They help us make your searches easier and improve your experience with us; thanks to them, we can better understand what you are looking for, tailor our offers, and better organize our website.

7.2.1.3. “Advertising” cookies

Advertising cookies appear in the spaces reserved for advertising on our website. The benefit for you is a better, more useful browsing experience, with offers and ads that are relevant to you.

To do this, “advertising” cookies detect your interests in real time and show you advertising content tailored to your current tastes and interests, based on your recent browsing history on other websites.

This avoids showing you advertising content that does not interest you.

The advertising content shown to you may include cookies issued by Fennko or its providers, or by third parties, when a cookie is linked to an advertiser’s advertising content.

7.2.2. Cookies issued by outside companies

Third parties that use cookies on our website apply their own privacy policies. These cookies are not required to use our website.

7.2.3. Cookies issued by third-party applications integrated into our website

While you browse our website, we may integrate third-party applications so that you can share content and/or your opinion from our website with others, for example when you click social media “share” or “like” buttons.

Through these buttons, social networks may be able to identify you even if you did not use them while browsing the website. We have no control over how they use your data or over the data they hold.

To learn more about the use of your data and of advertising content, you can visit the social networks concerned and read their personal data protection policies. They will allow you to set your preferences on each social network where you have an account.

7.3. Your browser options

Your browser has many options that you can adjust to your preferences. This lets you choose whether or not to accept cookies on your device.

Depending on your preferences, you can turn on a prompt that asks whether you accept or refuse cookies before they are stored, or always refuse to have them stored on your device.

However, please note that the settings you choose may change or affect your browsing on certain websites or services that need these cookies (for example, to place an order on our website).

If you choose to refuse these cookies on your device or to delete those already stored, we are not responsible for any resulting effect on the proper functioning of our services if they cannot store or access the cookies they need to work.

7.3.1. How do you set your options for your browser?

Different options are available depending on your browser. To learn more, check your browser’s help menu, usually found in the privacy or security settings.

8. DATA TRANSFERS

Most of the time, your data is kept in the country where our providers are established.

However, when our providers are located in other countries, some of your data may be transferred and processed outside your country of residence.

In that case, we make sure that the data transfer is carried out in accordance with applicable regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, through appropriate contractual clauses).

Upon request, we can provide you with more information about the transfer of your data.

9. SECURITY MEASURES

Thanks to the technical and organizational measures we take, we can ensure a level of security appropriate to the risks to people’s rights and freedoms. To do this, we take into account the origin, scope, context, costs, and state of the art, the purposes of processing, and the risks identified.

In addition, we comply with the Payment Card Industry Data Security Standard (PCI DSS), which reflects our commitment to security.

10. POLICY UPDATES AND REVIEW

Our personal data policy will be updated whenever necessary to always comply with applicable data protection regulations.