Privacy policy

SECTION 1: PERSONAL INFORMATION WE COLLECT

When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.

When you browse our store, we also automatically receive your device’s internet protocol address (IP address), which helps us learn about the browser and operating system you use.

Email marketing (if applicable): with your permission, we may send you emails about our store, new products, and other updates.

SMS marketing (if applicable): by entering your phone number when placing your order, you agree to receive text messages (order tracking and abandoned cart reminders), as well as promotional offers. We send no more than 1 text message per month. You can unsubscribe at any time by replying STOP.

SECTION 2: CONSENT

How do we get your consent?

When you provide personal information to complete a transaction, verify your payment card, place an order, arrange a delivery, or return a purchase, we understand that you consent to our collecting it and using it for that specific purpose only.

If we ask for your personal information for any other reason, such as marketing, we will either ask you directly for your express consent or give you the opportunity to say no.

How do I withdraw my consent?

If, after giving us your consent, you change your mind and no longer want us to contact you, collect your information, or disclose it, you can let us know by emailing us at support@tryfennko.com.

SECTION 3: DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.

SECTION 4: SHOPIFY

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, Shopify will store your payment card information. This data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is kept only as long as necessary to complete your order. Once your order is complete, the transaction data is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, a joint effort of companies such as Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure that payment card information is handled securely by our store and its service providers.

For more information, please see Shopify’s Terms of Service or Privacy Policy.

SECTION 5: THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

For these providers, we recommend that you read their privacy policies carefully so you understand how they will handle your personal information.

Please note that some providers may be located in, or have facilities in, a jurisdiction different from yours or ours. As a result, if you choose to proceed with a transaction that involves the services of a third-party provider, your information may become subject to the laws of the jurisdiction where that provider or its facilities are located. In some cases, those laws may allow the relevant authorities of that country to access your information.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions of Sale and Use.

Links

When you click on certain links on our website, they may take you away from our site. We are not responsible for the privacy practices of those other sites and encourage you to read their privacy policies carefully.

SECTION 6: SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your payment card information, it is encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and apply additional generally accepted industry standards.

COOKIES

Here is a list of the cookies we use. We have listed them here so you can decide whether or not to allow them.

_session_id, unique session token, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, stores no data, lasts 30 minutes from the last visit. Used by our website provider’s internal analytics system to record the number of visits.

_shopify_uniq, stores no data, expires at midnight (based on the visitor’s location) the following day. Counts the number of visits to a store by a single customer.

cart, unique token, lasts 2 weeks, stores information about the contents of your cart.

_secure_session_id, unique session token.

storefront_digest, unique token, indefinite if the store has a password; used to determine whether the current visitor has access.

SECTION 7: AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor dependents in your care to use this website.

SECTION 8: YOUR RIGHTS

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of access: you can request a copy of the personal information we hold about you.
• Right to correction: you can ask us to correct inaccurate or incomplete information.
• Right to deletion: you can ask us to delete your personal information, subject to our legal retention obligations.
• Right to restrict processing: you can ask us to limit the processing of your information in certain cases provided for by law.
• Right to data portability: you can ask to receive your information in a structured, commonly used, and machine-readable format.
• Right to object: you can object at any time to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, email us at support@tryfennko.com. We will respond to your request as soon as possible.

Legal basis for processing: we process your personal information on the basis of the performance of a contract (processing your order), your consent (marketing), and our legitimate interest (improving our services and preventing fraud).

SECTION 9: CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so you know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, file a complaint, or simply get more information, contact our privacy officer at support@tryfennko.com.